Privacy policy
Last updated: 25/09/2025
This Privacy Policy explains how Grange Aromas (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our website www.grangearomas.co.uk or www.grangearomas.com.
1. Information We Collect
We may collect:
• Identity data: name, email, phone, billing/shipping address.
• Payment data: payment details processed securely via our payment service providers including Shopify and PayPal.
• Order data: products you purchase, order history.
• Technical data: IP address, browser type, cookies.
2. How We Use Your Data
We use your data to:
• Process and deliver your orders.
• Communicate with you about your orders and services.
• Improve our website and customer experience.
• Comply with legal and tax obligations.
We do not sell your personal data to third parties.
3. Legal Basis for Processing
We process your personal data under:
• Contract: to fulfil your order.
• Legal obligation: for tax and record-keeping.
• Consent: where you sign up for marketing emails.
• Legitimate interests: to improve our website and prevent fraud.
4. Sharing Your Data
We may share your data with:
• Service providers: delivery companies, payment processors, IT support.
• Legal authorities: if required by law.
5. Cookies
Our website uses cookies. You can manage cookies through your browser settings. See our Cookies Policy.
6. Data Retention
We keep your personal data only as long as necessary to fulfil orders, comply with legal obligations, or resolve disputes.
7. Your Rights
Under UK GDPR, you have the right to:
• Access, correct, or delete your data.
• Restrict or object to processing.
• Withdraw consent (where processing is based on consent).
• Complain to the Information Commissioner’s Office (ICO).
To exercise your rights, contact us at hello@grangearomas.co.uk
8. Security
We take appropriate measures to protect your data, but cannot guarantee absolute security of data transmitted online.
9. Contact Us
If you have any questions about this policy, contact us at:
Email: hello@grangearomas.co.uk
Address: Grange Aromas, Grange Cottage, South Side, Steeple Aston, Oxfordshire OX25 4RT